Last Updated: 4 August 2026

​

These Terms & Conditions ("Terms") govern the use of chauffeur and transportation services (the "Services") provided by Allzone Business Services ("Company," "we," "us," or "our"). By booking, accessing, or using our Services, the client ("Client," "you," or "your") agrees to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our Services.

 

1. DEFINITIONS

1.1 "Booking" means a confirmed reservation for chauffeur services made through our website, telephone, email, or authorized representative.

​

1.2 "Chauffeur" means a driver engaged by the Company to provide the Services.

​

1.3 "Vehicle" means any car provided by the Company under a Booking.

​

1.4 "Confirmed Booking" means a Booking for which payment (or an agreed deposit) has been received and a confirmation has been issued by the Company.

 

2. SERVICE DESCRIPTION

2.1 The Company provides premium chauffeur-driven transportation services, including but not limited to airport transfers, business trips, hourly trips, event chauffeur, and bespoke itineraries.

​

2.2 All Vehicles are maintained to a high standard and operated by Chauffeurs.

​

2.3 Where a specific make or model is requested, the Company will make reasonable efforts to accommodate the request but reserves the right to substitute a vehicle of equal or higher class in the event of unavailability, mechanical fault, or circumstances beyond its control.

 

3. BOOKINGS & RESERVATIONS

3.1 All Bookings must be made in advance through the Company's approved booking channels. Same-day and on-demand bookings are subject to availability.

​

3.2 A Booking is only deemed a Confirmed Booking once the Company has issued written or electronic confirmation and, where applicable, received payment or deposit in accordance with Section 4.

​

3.3 The Client is responsible for providing accurate information at the time of Booking, including pick-up location, drop-off location, date, time, number of passengers, number of luggage, and any special requests.

​

3.4 The Company reserves the right to decline or cancel any Booking at its sole discretion, including where information provided is inaccurate, fraudulent, or where the requested service cannot reasonably be fulfilled.

 

4. PAYMENT STIPULATIONS

4.1 Pricing. All prices quoted are inclusive of the base fare and tolls; unless otherwise stated, they are exclusive of third-party services (e.g., meet-and-greet, security, translation), gratuities, and any applicable taxes, which shall be charged separately.

​

4.2 Payment Methods. Payment may be made by credit/debit card, bank transfer, TNG eWallet, or other methods approved by the Company. All payments must be made in Malaysian Ringgit (MYR) unless otherwise agreed in writing.

​

4.3 Deposits. For certain services (including but not limited to airport transfers, event chauffeurs, and hourly trips), the Company may require a non-refundable deposit of 50% of the total fare at the time of Booking to secure the reservation.

​

4.4 Full Payment. Full payment is due: (a) 1 day prior to service commencement for standard point-to-point and airport transfer services; or (b) 7 days prior to service commencement for outstation trips, private leisure tour, hourly trips, event chauffeurs, and corporate bookings, unless a corporate credit account has been established.

 

4.5 Corporate Accounts. Clients with an approved corporate account will be invoiced on agreed payment terms. Late payments shall accrue interest at 1% per month or the maximum rate permitted by law, whichever is lower.

 

4.6 Additional Charges. The Client shall be liable for additional charges arising from: (a) waiting time beyond the complimentary grace period (see Section 5.4); (b) route changes, additional stops, or extended mileage requested during the journey; (c) damage, soiling, or excessive cleaning required to the Vehicle interior caused by the Client or passengers; (d) any third-party services incurred during the journey.

 

4.7 Failed or Disputed Payments. In the event of a declined payment, chargeback, or payment dispute, the Company reserves the right to suspend or cancel the Booking and pursue recovery of any outstanding amounts, including reasonable collection and legal costs.

 

4.8 Currency & Fees. The Client is responsible for any currency conversion charges, bank fees, or transaction charges arising from the chosen payment method.

​

5. CANCELLATION, RETURN & REFUND POLICY

5.1 Client-Initiated Cancellations. Cancellations must be made in writing (email or WhatsApp Messages) and are subject to the following schedule unless otherwise stated in a specific service quotation:

​

​

​

​

​

​

​

​

​

​

​

​

​

​​​​​​​

​​​​

        * Please note that deposit is non-refundable.​​

​

5.2 Airport Transfers. For airport pick-ups, the Company monitors flight arrival times where flight details are provided at Booking. Cancellations due to flight cancellation must be communicated as soon as reasonably possible and will be assessed in accordance with Section 5.1, subject to the Company's discretion.

 

5.3 Company-Initiated Cancellations. The Company reserves the right to cancel a Confirmed Booking due to circumstances including vehicle breakdown, Chauffeur unavailability, safety concerns, or Force Majeure (Section 8). In such cases, the Company will, at its discretion: (a) offer a comparable alternative Vehicle or Chauffeur at no additional cost; or (b) provide a full refund of amounts paid for the affected service.

 

5.4 Waiting Time & Grace Period. A complimentary waiting period applies as follows: (a) Airport pick-ups: 60 minutes from confirmed landing time; (b) Non-airport pick-ups: 15 minutes from scheduled pick-up time. Waiting time beyond this grace period will be charged at the applicable hourly rate.

 

5.5 Refund Processing. Approved refunds will be processed to the original method of payment within 10–14 business days of approval. The Company is not responsible for delays caused by the Client's bank or payment provider.

 

5.6 Non-Refundable Items. Deposits, gratuities already disbursed to Chauffeurs, and third-party costs already incurred are non-refundable.

 

5.7 Amendments. Requests to amend (rather than cancel) a Booking — including date, time, or route changes — will be accommodated where reasonably possible and may be treated as a new Booking subject to availability and repricing.

 

6. GENERAL TERMS & OPERATIONAL CONDITIONS

6.1 Punctuality. Clients are requested to be ready at the agreed pick-up location and time. The Company is not liable for delays caused by the Client's failure to be ready.

 

6.2 Passenger & Luggage Limits. Vehicles are subject to manufacturer-specified passenger and luggage capacity. The Client must disclose passenger numbers and luggage volume at Booking; the Company reserves the right to refuse excess passengers or luggage that exceeds safe or legal limits.

 

6.3 Conduct. Chauffeurs and the Company reserve the right to refuse or terminate service, without refund, where a passenger: (a) is under the influence of alcohol or drugs to a degree that poses a safety risk; (b) engages in abusive, threatening, or unlawful behavior toward the Chauffeur or staff; (c) attempts to exceed the vehicle's rated passenger capacity; (d) smokes, vapes, or consumes illicit substances within the Vehicle.

 

6.4 Children & Infant Seating. Child/infant seats are available upon request at time of Booking, subject to availability and, where applicable, an additional charge. It is the Client's responsibility to request appropriate seating in compliance with local law.

 

6.5 Route Selection. The Chauffeur retains sole discretion to select the safest and most efficient route, having regard to traffic, road conditions, and safety, even where this differs from a route requested by the Client.

 

6.6 Lost Property. The Company is not responsible for items left in the Vehicle. Reasonable efforts will be made to return lost property upon request, and reasonable delivery or handling charges may apply.

 

6.7 Third-Party Services. Where the Company arranges ancillary services on the Client's behalf (e.g., meet-and-greet, security, translation), such services are provided by third parties, and the Company's liability is limited to the exercise of reasonable care in their selection.

 

6.8 Modification of Terms. The Company reserves the right to amend these Terms at any time. All Confirmed Booking shall be governed by the Terms and Conditions in effect at the time the service is rendered, as updated from time to time.

 

7. SERVICE DELIVERY

7.1 Delays Beyond Control. The Company shall not be liable for delays or failures in service arising from traffic congestion, road closures, adverse weather, mechanical failure, air traffic delays, or other circumstances beyond its reasonable control, though it will use reasonable efforts to minimize inconvenience and communicate promptly with the Client.

​

8. FORCE MAJEUR

8.1 Neither party shall be liable for any failure or delay in performance under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, epidemic or pandemic, governmental action, strikes, or failure of transportation, telecommunication, or utility infrastructure.

 

8.2 In the event of Force Majeure affecting a Confirmed Booking, the Company will notify the Client as soon as reasonably practicable and offer a rescheduled service or full refund at the Client's election.

 

9. PRIVACY & DATA PROTECTION

9.1 The Company collects and processes personal data (including name, contact details, payment information, and travel itineraries) in accordance with its Privacy Policy.

 

9.2 By making a Booking, the Client consents to the collection and use of such data for the purpose of providing and improving the Services.

 

10. CONTACT INFORMATION

For questions regarding these Terms, cancellations, refunds, or general inquiries, please contact:

• Email: allzone.my.321@gmail.com

• Phone: +6010-230 6393

 

By confirming a Booking, the Client acknowledges having read, understood, and agreed to be bound by these Terms & Conditions in their entirety.